FAQ

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What is CL3VER?

CL3VER it's a cloud based platform to create interactive 3D presentations for web and mobile.

Who is it for?

CL3VER is a useful tool for Architects and the AEC (Architecture, Engineering, Construction) industry to easily create Architectural interactive 3D presentations that enable clients and project stakeholders to see their building from different angles, inside or outside, see and compare alternative designs. CL3VER helps improve the communication client-architect from the early stages of the project getting feedback faster and get projects approved in shorter time.

CL3VER is an innovative and useful tool also for several other industries that can benefit from interactive 3D visualization. You can find more information about the use of CL3VER in our Industry page.

What is it for?

With CL3VER you can create interactive 3D Virtual Tours, interactive 3D Architectural Presentations, 3D Architectural configurators for residential buildings, office buildings, campus and any other type of construction.

How does CL3VER work?

CL3VER does not require any software installation nor any application. CL3VER works in the browser and the application runs in the cloud so there is no need for updates or maintenance.
CL3VER is an innovative technology developed in HTML5, based on WebGL library and also working in Flash (to support old versions of browsers).
The CL3VER editor works on Google Chrome browser.
To use CL3VER:

  • Create an account here;
  • Once in your account you select a template and the editor is opened;
  • Upload a 3D model in one of our supported formats by using one of our plugins or by or importing via drag & drop;
  • Create and edit the scene and once you're done you click the button "Publish" and the 3D Presentation will be directly available on a simple URL.

How do I publish CL3VER Presentation to a website?

The easiest way is to embed the content into your website via iFrame. You can find more information on the "Publishing tutorial".

How can I have CL3VER scenes working on vBulletin?

The guys from vBulletin prepared a dedicated post in their Forum with instructions about how to Embed CL3VER 3D scenes in vBulletin.

How can I enable WebGL on Safari for Mac?

In Safari:
  • Open the Safari menu and select Preferences
  • Click the Advanced tab in the Preferences window
  • Then, at the bottom of the window, check the Show Develop menu in menu bar checkbox
  • Then, open the Develop menu in the menu bar and select Enable WebGL
Have fun!

How can I enable WebGL on Google Chrome for Mac?

You have to type "chrome://flags/" in your Chrome browser’s URL bar (Flags and Plugins - Chrome OS Wiki - Google Sites) and then enable WebGL from the list of options available and click on "Relaunch Now". The CL3VER page will reload and the interactive 3D scene will be available. That's it!

How can I enable WebGL on Firefox for Mac?

In Firefox:
  • Type “about:config” in your Firefox browser’s URL bar
  • Do a search for “webgl” in the Filter field
  • Double-click the “enabled_for_all_sites” preference to change it to “true”
Have fun!

What are the minimum system requirements

CL3VER does not require any software installation nor any application. CL3VER runs in the browser. Your hardware needs to be equipped with a powerful graphic card to run 3D smoothly. Our recommendations are:

Mac

Any Mac with Intel Core 2 duo or above, or any Mac Pro tower with dedicated GPU and Power PC and above.

PC

  • Graphics memory: Recommended are at least 256 MB
  • Principally, WebGL should work with all graphics cards that support OpenGL 2.1 (or higher) resp. OpenGL ES 2.0 (special driver required). That applies generally to all contemporary graphics cards from nVidia, AMD, or Intel, but also to the latest integrated graphics chips. A possible difficulty concerns drivers (especially when working with Windows), since drivers on board often only provide am insufficient support or no support at all for OpenGL.
  • Recommendation (Windows): Install the latest drivers of the graphics card fabricator.

I have problems using CL3VER from my office. What can I do?

If you try to access your CL3VER account from an Internet connection protected by Firewall, make sure the Port 8080 is enabled, otherwise you won't be able to use the CL3VER. Anytime you're trying to access your CL3VER account from a private company Internet connection and you have problem, contact with the System Admin and make sure the Port 8080 is enabled on your firewall.

Which desktop browsers are compatible with the CL3VER editor?

The CL3VER editor works best with Google Chrome browser.

Which desktop browsers are compatible with CL3VER 3D Presentations?

CL3VER Viewer 2.1 on Mac OS
OSXMaverik OSXMuntainLion OSXLion OSXSnowLeopard
Safari Pricing check Pricing check Pricing check Pricing check
Chrome Pricing check Pricing check Pricing check Pricing check
Firefox Pricing check Pricing check Pricing check Pricing check
Opera Pricing check Pricing check Pricing check Pricing check
CL3VER Viewer 2.1 on Windows OS
Windows 8.1 Windows 8 Windows 7 Windows XP
Safari Pricing check Pricing check Pricing check Pricing check
Chrome Pricing check Pricing check Pricing check Pricing check
Firefox Pricing check Pricing check Pricing check Pricing check
Opera Pricing check Pricing check Pricing check Pricing check

Which mobile OS are compatible with CL3VER 3D Presentations?

CL3VER Presentations runs in all mobile devices, Android and iOS in HTML5. To allow immersive 3D experiences on iOS (iPad and iPhone) we have developed the CL3VER App that the user can download when visiting a CL3VER Presentation.

How do I create a CL3VER account?

Create an account is fast and FREE:
  • Go to our sign up page, or click here;
  • Fill in the form with your details and click "Sign up";
  • You will receive an email to your address from no-reply@cl3ver.com including a "verify address" link that you must click to activate your account;
  • Done, your account is created and you can start using the application straight forward.
Have fun!

How do I get a quote for an Enterprise plan?

To get an Enterprise plan quote, without any obligation, you have to contact us using this web form or send us a message to support@cl3ver.com. We will reply you in the short time possible.

What happen to my account when I unsubscribe from a CL3VER Enterprise plan?

When you unsubscribe from an Enterprise plan your account will be converted to a FREE plan. Your projects will remain available in your workspace but they will be limited by the conditions of the FREE plan.

How do I manage my CL3VER account?

Manage your CL3VER account is easy. Read our short tutorial to learn how to edit and update your profile and newsletter preferences.

How do I cancel a CL3VER account?

Are you sure you want to cancel your account? If so no problem, send us an email to support@cl3ver.com with your account email address and we will proceed with the account cancellation. All information associated with it will be deleted. We will keep you informed about the status of your cancellation process.

How can I import my 3D models and projects into CL3VER?

We have plugins for the following modeling software: Autodesk 3ds Max, Autodesk Maya, Sketchup and SolidWorks. Please visit our plugin page.

Which 3D file formats are supported in CL3VER?

CL3VER currently supports .fbx, .3ds, .dae, .kmz, .stl and .obj through direct “drag and drop” import into CL3VER. Just drag a zip file or all the elements into the CL3VER editor, and you're done! If you are an Autodesk 3ds Max or Maya, SolidWorks or SketchUp user, use our plugins!

What is the max polycount for CL3VER scenes?

Recommendation for the high-end settings is a machine with no less then 8 GB of RAM memory (recommended 16 GB) and i7 core processor. The following file size are for the project in CL3VER.

To view the size of your project in CL3VER, open the project, click on top menu "Project" and then "Statistics".

  • Maximum 3d files: 15,000 KB - 15 MB - recommended: 7,000KB - 7MB
  • Maximum 2d files: 35,000 KB - 35 MB - recommended: 18,000KB - 18MB

Regarding DAE, OBJ, 3DS or SKP files, the max would be 50MB on a single export. It is recommended to import smaller file sizes: dividing the scene into 5 files x 10MB, would be more efficient, and it permits adding more files, this is a better workflow than just exporting ONE 50MB file.

This info is based on maximum data possible, at the moment this is for PC´s not MAC´s.

Could UV's maps exported from 3ds max be used in CL3VER?

The UV´s created in 3ds Max are supported in the CL3VER engine, and in fact are required for the use of the baked textures in channel 2 for Lightmaps/Ambient Occlusion.

Can I save my 3ds max shaders and textures and use them in CL3VER?

Yes, all map channels are supported with some exceptions. The one supported are the following:
  • Ambient map
  • Diffuse map
  • Emisive map
  • Specular and Reflection maps
  • Normal maps
  • Bump map
  • Alpha maps
  • Opacity map and Ambient Occlusion map (in channel 2 for the UV´s).

Can I use v-ray scenes created in 3ds max with CL3VER?

Yes, but you will have to import the baked texture created in V-Ray into the map channels of the standard 3ds Max materials, as CL3VER does not support the the V-Ray shaders.

When I make a complex shaders in v-ray in 3ds max does the CL3VER convert it correctly?

At the current moment the shaders created in V-Ray, have to be converted to 3ds Max standard shaders. This is due to CL3VER supporting currently only 3ds Max standard features in the shaders on exporting. For example: Ambient map, Diffuse map, Emisive map, Specular and Reflection maps, Normal maps, Bump map, Alpha maps, Opacity map and Ambient Occlusion map.

Are environment maps such as hdri's supported in CL3VER?

They can be used in the Environment panel, as Background maps, Reflection maps(Global) or as Global image based lighting, where features such as Intensity, Exponent and bias can be changed.

Can I run CL3VER on linux?

Of Course! As long as your hardware and browser requirements are met!

What are the supported texture file format in CL3VER?

Supported texture formats in CL3VER are the following:
  • .BMP
  • .PNG
  • .JPG
Before importing textures in CL3VER make sure they're in the above file format, if not convert them before importing.

What are the recommended texture dimensions to be used in CL3VER?

The recommended texture dimensions should not exceed 2048 pixels, the texture will be loaded into the scene but unless the reduced dimensions you will not be able to save or publish the scene. Recommended dimensions should be:
128X128 px 256x256 px 512x512 px 1024x1024 px 2048x2048 px

Is my published 3D scene secure?

When a CL3VER 3D scene is published it cannot be downloaded by anyone. Furthermore CL3VER html code is "obfuscated", meaning we make code is unreadable by another human being but at the same time your computer can still interpret want your code wants to execute.

Is my 3D model secure on the CL3VER cloud?

CL3VER cloud services are stored in a 3dr party cloud service provider. The security of the content uploaded into your CL3VER workspace is guaranteed by leading web service provider Amazon. To find our more detailed information about Amazon Cloud Service security visit the ASW Security Center.

Can CL3VER use my published scenes for promotional purposes?

CL3VER scenes created with the FREE plan are public and they can be used by CL3VER for promotional purposes, publishing them on the CL3VER gallery and/or promote them through social media. CL3VER scenes created with the "Enterprise" plan are private and they cannot be used by CL3VER without written permission of the account owner.

What is password protection?

Password protection is only available for "Enterprise" plans. While publishing a project a password can be set so the scene it's only available to the users you want. Nobody else can view the scene without the password. You can find out more on our Publishing tutorial.
If you still have questions: If you didn't find out the information you need to use CL3VER here you have more resources: